Galaxy talks to your customers on the phone, on WhatsApp, on Instagram and on your website; books the appointment, sends the quote, issues the invoice — and writes everything into your CRM. We handle the setup in your first week.
Call Console
Galaxy · AI agent
Sarah K.
+1 5•• ••• •• 30
Good day! How can I help you?
I'd like to book an appointment for tomorrow.
Of course — does 1:30 pm tomorrow work?
Yes, that works.
Great, your appointment is booked; the confirmation is on its way.
Tomorrow · Appointment calendar
Logged to CRM
Sarah K. · Appointment · 1:30 pm
By the numbers — live panel measurements
share of conversations resolved inside the AI, never handed to a human
last 60 days · 1,635 conversations
this month's rate, climbing month over month
June 82.0% → July 82.8% → August 85.2%
half of all replies are faster than this
last 30 days · 2,761 replies
of replies caught containing an unsupported number are stopped before reaching your customer
by design
Live measurements from our own operation; metrics are periodic and continuously refreshed.
It picks up the call, understands the issue, books the appointment; when needed it warm-transfers to your team — and your agent hears a whispered briefing of who is calling and why, before the customer is even bridged. Nothing after the handover is ever billed.
Voice AgentWhatsApp, Instagram DMs plus comment-to-DM, Messenger, Telegram, SMS, email, the chat box on your website, and the phone — all flowing into one mind, one inbox. Your customer switches channels; the conversation simply continues.
ILLUSTRATIVE
Sarah K.
Incoming call — appointment request
Mia S.
Can I move my appointment?
Ethan K.
Is this product in stock?
Michael O.
I'd like to discuss the contract terms.
One inbox — every channel, the same brain.
Every reply is grounded in a search of your knowledge base; the customer gets a plain answer, while your panel keeps a record of exactly which document it rests on. No answer is left to the model's whim.
Trust ArchitectureReplies that say "sending the payment link" without sending it, quote an unsupported number, or promise a discount above your cap never reach the customer — the reply is stopped and a human steps in.
Put a language model in front of your customers as-is and it won't cite sources, it can make up numbers, it can drift off-topic — that is its nature. Galaxy wraps the same model in grounding, safety brakes and a nightly exam.
Answers grounded in a source
Bare model
cites nothing
Galaxy
every answer rests on a recorded source
Unsupported numbers reaching your customer
Bare model
nothing in the way
Galaxy
100% stopped (by design)
Resolution rate — our own operation (real measurement)
June
82.0%
July
82.8%
August
85.2%
The first two charts are illustrative, not measurements: they describe how a bare language model behaves without these layers. The third chart is a live measurement from our own operation (last three months).
Every change to your agent runs through simulation first; if it fails, it cannot be published. One click rolls back whatever is live.
Agent StudioEvery night it sits a 30-scenario exam; results are versioned, regressions are caught before morning. Resolution keeps climbing month over month (June 82.0% → August 85.2% — live measurement). Quality is not a feeling; it is a measurement.
Testing & SimulationIt finds the topics it couldn't answer, traces the root cause, drafts the fix from your operators' replies — and publishes nothing without human approval.
Self-Improvement LoopIt records the prospect, moves the deal forward, prepares and sends the quote PDF, keeps your forecast and quota matrix current. Migrate from Pipedrive, HubSpot or Salesforce with a single file.
ILLUSTRATIVE
Talking
Sarah K. — appointment request
opened by the agent ✓
Quoted
Office cleaning — survey done
quote PDF sent
Won
Quote #218 — accepted
amount synced to the deal
A prospect detected in conversation is written to the board by the agent.
From clinics to logistics, hotels to e-commerce — 11 verticals with a ready-made line, field pack, automation recipe and report dashboard, each switched on with a single toggle.
Appointments, reminders and a multilingual patient line.
Works two-way with your Google Calendar: never offers a busy slot, writes the free one, sends the invite.
ILLUSTRATIVE
Two-way sync with Google Calendar — bookings flow both directions.
Creates the invoice right inside the conversation; collects via Stripe, iyzico, PayTR or bank transfer link; reports what's overdue.
Invoicing & CollectionsAn order is only final when the customer taps the button themselves; refunds and payments end with your operator; discounts have a hard cap. Money moving = human approving.
E-commerceWhen someone fills your Meta ad form, the AI calls them by phone within minutes, qualifies the intent, and writes them into your CRM as a hot prospect. We say this not as a story, but as something we use in our own sales.
Customer Acquisition Engine
Galaxy · from ad to CRM
Instagram Ad · Lead form
1:29 pmSarah K.
+1 5•• ••• •• 30
Galaxy is calling…
Sarah K. · +1 5•• ••• •• 30
Hi Sarah — we received your form. Is this about pricing?
Yes, I'd like a quote.
Great — I'm passing you to our sales team as a hot prospect.
Sales board · New lead
Logged to CRM
Sarah K. · Hot prospect · Instagram
Sends WhatsApp, SMS and email campaigns strictly by the consent ledger; never messages the unsubscribed, blocks double-sends, drops anyone who says "stop" instantly.
CampaignsDistributes conversations intelligently across your team; alerts the manager the moment a promised response time is missed. Canned replies, team chat, and a portal where your business customers track their own requests.
Team & OperationsIf your customer asks for their data, you hand it over with one click; if they ask for deletion, it is gone for good. Who viewed what, who changed what — all on record. And your data never sits next to another company's.
Trust & ComplianceAnything the agent hands to your team doesn't count against your quota; your spending has a ceiling — a warning at 80%, a full stop at 100%. No surprises on your invoice.
TransparencyWe run our own business on Galaxy every day: it answers our phone, books our appointments, issues our invoices. What we sell is what we live.
Book a demoOn one side, the phone and eight channels; on the other, CRM, scheduling, invoicing, campaigns. Galaxy closes every gap in between.