It greets the caller in real time with a natural voice, using the same verified knowledge base and the same rules as the agent on your written channels. When it doesn't know, it doesn't improvise — it warm-transfers the call to your team.
Incoming call · +1 ••• ••• ••••
Answered by Galaxy · 00:07I'd like to book an appointment for tomorrow afternoon.
Of course. Tomorrow at 1:30 pm looks free — booking it now, and sending your confirmation.
Appointment on the calendar ✓ · Transcript in your inbox ✓ · Logged in CRM ✓
$0
for the minutes AFTER a warm transfer — the part handled by your team is never billed
Whisper
your agent hears who is calling and why, before the customer is bridged
~11 hours
of durable write-path resilience — call records survive even a database outage
one brain
Most voice AI is built as a separate system: separate knowledge, separate rules, separate behaviour. In Galaxy, the phone is one channel of the same brain — the answer it gives on WhatsApp is the answer it gives on the phone, and the same safety brakes apply.
Grounded answers apply on calls too
Answers rest on a search of your knowledge base; unsupported numbers never reach the customer, on any channel.
History travels across channels
A customer who wrote on WhatsApp in the morning and calls at noon continues right where they left off.
It knows who's calling
A known number opens with the customer's history and context; it never asks for the number — it confirms the last digits.
end to end
It writes the appointment into your calendar two-way (never offering a busy slot), opens call-back records, and logs the conversation into your CRM with a summary. When it can't resolve, it warm-transfers — and we don't charge for anything after the handover.
Books straight into the calendar
Two-way with Google Calendar: proposes a free slot, creates the event, sends the invite.
Transcript and summary, ready
When the call ends, the transcript and summary are in your inbox; the outcome is on the CRM card.
Money moving = human approving
On the phone too, payments are only ever PROPOSED; your operator has the final word.
control
You choose the agent's voice, speaking pace, ambient sound, recording and retention preferences from the panel. You set the rules for what gets escalated to a human. Galaxy speaks to the same standard on every call — it doesn't tire, it doesn't drift.
Voice settings in the panel
Voice, pace, ambience, recording and retention — one screen.
A local number from the panel
One-click numbers in the US, Canada, UK and leading EU countries.
Escalation rules are yours
Which topics go to a human, at which priority — you write the rule.
Appointment
I'd like to book a dental appointment for tomorrow.
Tomorrow at 1:30 pm works. I've booked it and I'm sending your confirmation now.
Order tracking
Where is my order?
Your parcel is out for delivery today; I'm sending the tracking link on WhatsApp.
Human handover
There's a problem with my invoice — I'd like to talk to someone.
I'm transferring you to a colleague right now, and I've briefed them on the issue.
Real capabilities managed from the panel — you can start using all of them today.
Call quality
Answers + action
Records + monitoring
Setup + operations
infrastructure
Phone number, line, connections — our team sets up all the technical work in your first week. What you see: answered calls and records written to your CRM.
Number & line
sourced and connected by us
Setup
our team, in your first week
Galaxy answers
grounded in your knowledge
Written to CRM
record + conversation summary
We handle the setup in your first week; when the transcript of your first real call lands in your inbox, you'll see exactly what you bought.