SaaS

AI support for SaaS teams

Answer product questions grounded in your docs and route complex tickets to the right team with context.

Web chat · Incoming · Mark D.

Sample conversation

00:27

If I upgrade my plan, does my existing data carry over?

Yes — all your data stays as is; only your limits grow. Source for this answer: Help Center › "Changing plans".

Cited answer given ✓ · Topic logged to analytics ✓

✓ Answers grounded in your docs, source shown✓ Unanswered questions hand over to your team✓ Knowledge gaps get reported

Challenges

Rising support volume and onboarding questions.

Scattered, outdated knowledge base.

istGalaxy answers only from knowledge you verify; it hands off when there's no answer and reports knowledge gaps.

Cited answers

Knowledge-gap detection + autopilot suggestions

Procedures and workflows

How do I connect my docs?

Build the knowledge base by adding web pages or uploading text.