How many conversations resolved on their own, how many were handed to your team, what customers asked most, where things got stuck — all in the panel, fresh every morning. And when a number disappoints you, the system finds the root cause itself and puts a draft fix in front of you.
82.7%
of conversations in our own operation resolved without a human in the last 60 days — like every number on this page, measured in the panel
17 ready views
in the AI analysis: most-asked topics, sticking points, handover reasons and more — ready without any setup
In your inbox
report subscriptions: the report you choose, at the interval you choose, by email; also exports to PDF, Excel or CSV
dashboards & report builder
The panel opens with ready dashboards: conversations, resolution rates, team load, sales pipeline. For a more specific question there's the report builder: choose what to count, how to break it down, over which time window and with which filter — the report is yours, saved and shareable.
Build and save
Measure, breakdown, time window, filter — four choices, one report. Starting from a template works too.
Delivered to your inbox
Subscribe to any report; it arrives by email at the interval you choose. Exports to PDF, Excel or CSV.
Ask in plain words
Type your question into the panel: "What was asked most this month?" The answer arrives with the data it stands on.
Revenue lives in the same place: documents issued, collections outstanding, cost per conversation — no separate tool needed.
honest measurement
"Did the conversation finish on its own?", "was it resolved without ever reaching your team?" and "was the problem actually solved?" — these are not the same question. Unlike pitches that flatten them into one inflated rate, Galaxy counts all three separately and shows them separately; next to every number it says what it counts. A conversation handed to sales is not a failure — sales was the goal.
No inflation
Three rates, measured separately; which one you're looking at is clear on every screen. Definitions never bend to make a number look good.
No survey required
Even when customers skip the survey, each conversation's course yields a satisfaction read; sending a survey is one click anyway.
Broken down by channel
WhatsApp, your website, Instagram and email each get their own rates — you see which channel is strong and which needs attention.
From our own panel: our self-serve resolution rate rises month over month — 82.0% → 82.8% → 85.2%. The same screen ships in your panel.
self-improvement loop
Topics the agent couldn't answer, or answered weakly, fall into a gap list on their own. The system traces the root cause — missing knowledge or a weak instruction — and drafts a fix from the real answers your team gave on that topic. Nothing goes live without your approval.
Topic map
What your customers ask most and where things get stuck — a live map drawn from the conversations themselves.
AI referee
Every answer is scored on four measures; weak conversations surface on their own for your review.
Draft ready, approval yours
When a knowledge gap is found, a draft is produced from your team's own replies; it is never published unread and unapproved.
Every time your team corrects the AI's answer, the system records it — your corrections are the raw material of the next improvement round.
Nothing you haven't approved ever reaches your customer.
No. Dashboards come ready, the report builder is visual, and you can simply type your question in plain words — the answer arrives with its source. In your setup week we build your first dashboards together.
Because the definitions are open: three resolution rates are measured separately, every number says what it counts, and a handover to sales counts as success. The rates on this page come from our own operation's panel.
Yes — PDF, Excel and CSV. You can also subscribe to any report by email, at the interval you choose.
No. It finds the gap, traces the cause, prepares the draft — it does not publish. Publishing always happens with your approval.
We handle the setup in your first week; we build your dashboards together and walk through what every number means.