A customer writes or calls: 'are you free tomorrow afternoon?' Galaxy checks your calendar, proposes a free slot, creates the appointment and sends the invite. When you look at your calendar in the morning, everything is already in place.
Two-way
with your Google Calendar: the agent reads and writes — no duplicate book
Busy slots
are never offered: the agent checks the live calendar before proposing
Every channel
phone, WhatsApp, your site — wherever it's asked, that's where it's booked
how it works
An appointment request is born inside a conversation — so Galaxy resolves it inside the conversation. It proposes slots from your real calendar; when the customer picks one, it creates the event, sends the invite, and writes the outcome onto the CRM card.
Proposals from the real calendar
Every slot offered is genuinely free at that moment.
Invite and reminder
The customer gets the calendar invite; if you like, an automatic reminder goes out before the appointment — you choose how many hours ahead.
Logged in CRM
The appointment shows on the customer card — the whole team sees one truth.
We use this flow in our own business every day: our agent books our appointments.
no clashes
The classic failure: two customers on two channels ask for the same slot, and both hear 'sure'. In Galaxy, the calendar is re-checked at booking time; a slot that filled up isn't offered, and if it was, a polite alternative is found.
Last-second check
Right before writing the appointment, the calendar is verified once more.
Polite alternatives
If the requested slot is taken, the agent offers the nearest free options.
One truth
Your calendar is the single source; the agent writes to it, not to a copy.
control
Which hours are open for appointments, how long meetings run, which calendar gets written to — you decide all of it from the panel. The agent never steps outside your rules.
Working hours
You define the days and time ranges open for booking.
Duration
Meeting length is set to fit your business.
Calendar choice
Which calendar receives the bookings is your call.
The same journey on the phone — written while the call is still going.
It works two-way with Google Calendar: you connect your account from the panel, and the agent reads and writes to that calendar.
Yes — it tells the caller the free slots and writes the chosen one while the call is still going.
They write or call again; the agent finds the existing appointment and moves it to a new free slot.
No. The agent uses only free/busy information; customers hear available times, never your calendar's contents.
We handle the setup in your first week; the day your calendar connects, your agent starts writing appointments.