Galaxy knows your store: it finds the product, answers the question, builds the cart, and replies to 'where is my order?' with tracking. But it never has the last word — orders are final only with your customer's own confirmation, and refunds and payments end with your operator.
One click
connects your Shopify store from the panel; products and orders stay current by themselves
Customer consent
is the only way an order becomes final — the agent's 'selling' means proposing
3 steps
in the payment chain: card first, then bank transfer, then cash on delivery
while shopping
When a customer asks 'do you have this in red?', the agent checks the real catalog; whatever the stock, size and price are, that's what it says. For the undecided it brings suggestions drawn from what's bought together; for the ready, it builds the cart.
From the real catalog
Product, stock and price come from your store; the agent never recites from memory.
Suggestions in place
Recommendations drawn from items bought together — sales grow without pushing.
Product search in chat
On your site, customers find products by talking to the chat box.
after the order
Order and shipping questions are e-commerce's most tiring load. Galaxy finds the order status and tracking itself and shares the link in the conversation. It takes return requests and opens the record — but your operator decides the return.
Tracking, ready
Order status and the tracking link are shared inside the conversation.
Returns, orderly
The request is recorded, the process visible; the decision stays with your team.
Campaigns, disciplined
Discount codes are capped; the agent never promises above the cap.
Orders are final only with the customer's own button — the agent cannot press 'buy' on anyone's behalf.
the almost-lost sale
A customer who leaves their cart gets a polite reminder — if they've consented; when they return, the cart is waiting. For payment friction the order is fixed: card first, then transfer, then cash on delivery.
Cart reminders
Timely, respectful, and only to customers who said yes — never pushy.
Payment fallbacks
If the card fails, transfer details; if needed, cash on delivery.
A word at the exit
At the moment of cart abandonment on your site, the chat box politely speaks up.
Every step is recorded; refunds and payments end with your operator.
Today, Shopify: you connect your store from the panel, and products and orders sync by themselves.
No — by design it can't. Orders are final only with the customer's own confirmation button; the agent prepares the cart, the customer decides.
No. You set the cap on discount codes; the agent can never promise anything above it.
They go only to customers who consented, in measured numbers and respectful language; anyone who says 'stop' is removed at once.
We handle the setup in your first week; the day your store connects, your agent has learned your catalog.