istGalaxy.
All integrations

Messaging channel

istGalaxy + SMS (Twilio)

Connect your Twilio number; SMS conversations flow into the same inbox, to the same agent. Opt-out (STOP) requests are handled automatically; SMS is also available as a campaign channel.

Setup steps

  1. Enter your Twilio account credentials in Messaging Channels.
  2. Set the webhook URL on your number in the Twilio console.
  3. Inbound SMS lands in the inbox; the agent replies.

Our team does the setup with you in your first week.

Use cases

Appointment reminders and delivery notifications.

Opted-in SMS campaigns.

Frequently asked questions

How are opt-outs handled?

Messages like STOP are recognized automatically and recorded in the consent ledger; campaigns never reach that contact again.

Ready to start with SMS (Twilio)?