Technical Service
Stop being forced to price a repair before diagnosis: the assistant opens the service record, explains the process and chases the quote approval.
WhatsApp · Incoming · Fiona T.
Sample conversation
Our boiler shows an E3 error and won't start.
Opening your fault ticket now. May I take your address? Tomorrow 9–12 looks available for a service visit.
That works; sending the address.
Fault ticket opened ✓ · Visit on the calendar ✓
Pressure to give a firm price and lead time before diagnosis.
Repair quotes left unanswered while awaiting approval.
'Is my device ready?' questions interrupting the technician.
istGalaxy explains that pricing follows diagnosis, opens the service record and books the handover, then chases the quote with the 'pending repair approval reminder' automation. The technical-service pack ships with a device/warranty field pack and a sector pipeline.
Service intake + diagnosis-process explanation
Device, model, serial-number and warranty field pack
Automatic reminder on pending quote approval
Handover booking and status updates
It only states the diagnosis fee and ranges in your knowledge base; it ties the firm repair price to diagnosis and offers to open a record.
Yes; warranty status and serial number ship in the sector field pack and appear on the deal and contact cards.