Hotels & Hospitality
Don't let the late-night 'any rooms available?' messages go unanswered: the assistant explains availability, sends the offer and chases confirmation.
WhatsApp · Incoming · Guest — Anna M.
Sample conversation
Hi! Is a family room available on 14–16 August? And is breakfast included?
Hello! Breakfast is included in all our rooms. Let me note your request for 14–16 August — our front desk will confirm availability right away.
Request recorded ✓ · Front desk notified ✓
The guest writes in their own language and the agent replies in kind — your panel shows you the summary in your language.
After-hours booking requests slipping away.
Explaining pricing, board type and cancellation terms over and over.
Bookings left unchased after the offer is sent.
istGalaxy explains room types, board and cancellation terms from knowledge you approve, turns the request into a deal and tracks it with the 'post-offer booking follow-up' automation. The hospitality pack ships with a check-in/out and board field pack.
Room type, board and cancellation answers
Check-in/out date and guest-count field pack
Post-offer booking follow-up automation
Hospitality pipeline (request → confirmed → completed)
It relays availability and pricing from your knowledge base and records the request; you give the final confirmation — it never invents a commitment.
There is no direct channel-manager integration today; the assistant records the request and passes it to your team. That gap is named on the product roadmap.