glossary

What is CSAT (customer satisfaction)?

CSAT is a score measuring how satisfied customers are with an interaction.

It's usually collected with a short survey at conversation close. istGalaxy also offers a survey-free, AI-assessed CX score.

Examples

A 1-5 star survey at close.

Frequently asked questions

CSAT vs CX score?

CSAT relies on a survey; the CX score assesses every closed conversation with AI, survey-free.

Related terms